Notifications, branding & webhooks
Notification templates
Section titled “Notification templates”Admin Panel → Notification Templates. One editable email template per lifecycle event — ticket created, resolved, team changed, and a new message added — so the wording, not just the trigger, is yours to change. Each customer can also opt out of any of these independently from their own portal, without affecting anyone else’s preferences.
Branding
Section titled “Branding”Admin Panel → Branding. Replaces Salamandr’s own logo, title and hero copy with yours on
the public Help Center (/help) — logo image, site title, hero title
and tagline, and an accent color. Available in every edition, including Community; the one
thing gated to Enterprise is removing the “Powered by Salamandr” attribution itself, which is
computed at render time rather than read from a stored flag — a Community build can’t turn it
off by editing the database directly.
Outbound webhooks (Enterprise)
Section titled “Outbound webhooks (Enterprise)”Admin Panel → Webhook Endpoints. Register a URL and Salamandr POSTs an HMAC-SHA256-signed payload
there whenever a subscribed event happens — supporting 26 distinct event types across tickets (ticket.created, ticket.message_created, ticket.routed, ticket.status_changed, etc.), SLA monitoring (ticket.sla_breached, ticket.first_response_breached, ticket.next_response_breached, ticket.sla_warning), CSAT surveys (ticket.csat_rating_submitted), directory entities (customer.created, customer.updated, organization.created, organization.updated), and WASM extensions (extension.installed, extension.enabled, etc.). Delivery is retried on a backoff ladder (1 minute, 5, 30, 2 hours, 6 hours) if
your endpoint is down, with manual retry and test send capabilities in the Admin Panel.
Only the tenant-configurable “send this to a URL I set up” admin feature is Enterprise-gated — the underlying event-publishing mechanism itself runs in every edition, since team chat mirroring and notification templates both depend on it. For complete payload schemas and signature verification examples, see the REST API & Webhooks Reference.