The helpdesk you
actually own
Every ticket, customer message, and attachment stays on your own private infrastructure. No data mining, no background telemetry, and no phone-home.
# 1. Download deployment configuration
$curl -L https://github.com/salamandr/salamandr/archive/refs/heads/main.tar.gz | tar xz
# 2. Launch self-hosted stack (Postgres + Redis + Salamandr)
$cd deploy/production && docker compose up -d
✔ Container salamandr-backend started (port :8080)
✔ Database migrations verified (PostgreSQL 16)
✔ Zero external phone-home · Air-gapped mode active
Your infrastructure, your database
Single-tenant by design. Ticket threads, customer records, and file attachments never leave your private servers.
Zero telemetry & air-gap ready
No phone-home pings, no usage metrics sent back, and no external license servers. Runs securely in air-gapped environments.
Direct API & your own apps
Connect messaging and social channels with your own developer keys — no intermediary vendor reading your customer conversations.
Complete control & freedom
Deploy with one command via Docker Compose or Kubernetes Helm. Free forever for up to 5 agents, with frictionless scaling.
Omnichannel
Meet customers wherever they already message you
Every conversation feeds into a single unified inbox, handled by your team with fast keyboard shortcuts and live status updates.
Direct API
Live Web Chat
Embeddable Widget
Email (IMAP/SMTP)
Native Protocol
Telegram
Bot API
Instagram DMs
Meta App
Messenger
Meta App
Discord
Two-way Sync
Slack
Two-way Mirror
Microsoft Teams
Two-way Mirror
Self-Service Portal
Knowledge Base
The Context Rail
Every system your agents check by hand, open beside the ticket
Order history, CRM records, monitoring alerts, linked issues — fetched live from the systems you already run and rendered next to the conversation the moment a ticket opens. No syncing, no second database, no tab-switching while a customer waits.
See how it works →Capabilities
Engineered for high-volume support operations
A comprehensive customer service toolkit built for privacy-conscious teams that refuse to compromise on features.
Grounded draft replies with zero cloud leakage
Upload product guides, PDFs, and runbooks. Embedded and indexed locally using your own private Ollama instance. Your support agents get instant, cited response drafts without sending private customer questions to third-party AI APIs.
Live order & customer context
Pull live orders, items, tracking status, and refund history from Shopify and WooCommerce right beside the conversation.
Business hours & pause states
Define multi-tier SLA targets that respect working calendars, holidays, and paused statuses for accurate metrics.
Enterprise SSO, Audit Logs & Custom Roles
Integrate SAML/OIDC single sign-on for support staff and customer organizations. Track every administrative action in immutable audit logs with granular role permissions.
Visual bot triage & macros
Create interactive decision-tree bots for chat, automated assignment rules, and one-click canned response macros.
Two-way team chat sync
Mirror tickets seamlessly into Mattermost, Discord, Slack, Microsoft Teams, and Zulip so engineering stays in sync.
Direct file requests & S3 links
Collect large diagnostic dumps and attachments directly into your S3, Google Drive, Dropbox, or SFTP server.
Calendar & video bookings
Schedule support calls directly from a ticket with Google Calendar / Outlook sync and instant Zoom, Teams, or Meet links.
Run multiple isolated instances under one fleet license
Deploy independent single-tenant helpdesk instances per subsidiary, client, or geographic region with complete database separation, while pooling seats under a single Enterprise license.
Plans & Licensing
One codebase, two ways to scale
Community and Enterprise share the identical self-hosted deployment. Enterprise unlocks higher seat tiers and turnkey integrations via an offline-verified license.
Community
Fully featured self-hosted helpdesk for growing support teams.
- ✓Up to 5 agents
- ✓All native channel adapters
- ✓SLA & business hours policies
- ✓Bot flows & visual triage
- ✓Local AI assist with Ollama
- ✓WebAssembly plugin engine
- ✓Docker Compose & Kubernetes Helm
Enterprise
Scale beyond 5 seats with offline license verification, SSO, and turnkey connectors.
- ✓Expanded agent seat capacity
- ✓SSO (SAML / OIDC for staff & customer orgs)
- ✓Administrative audit log & custom roles
- ✓Turnkey CRM connectors (Jira, GitHub, Linear, HubSpot)
- ✓Live e-commerce (Shopify & WooCommerce)
- ✓Direct file requests to private S3 / Cloud storage
- ✓Multi-instance fleet pooling
- ✓Priority technical support
Evaluating your next helpdesk?
See how Salamandr stacks up side-by-side on privacy, features, and cost against Zendesk, Freshdesk, osTicket, Intercom, and Help Scout.