Enterprise Licensing & Pricing

Salamandr Enterprise operates on the identical self-hosted deployment as the Community edition. It is activated by uploading a cryptographically signed license file in Admin Panel → Settings → License.

---

1. Offline Verification Architecture

The license file’s signature is verified 100% offline against an Ed25519 public key compiled directly into the binary:

• Zero Network Calls: No central license server is ever contacted. An air-gapped deployment operates identically to an internet-connected one.
• Payload Contents: The signed license file specifies the organization name, enabled module flags, licensed agent band, and expiration timestamp.
• Graceful Expiration: If a license expires, existing ticket history and core helpdesk operations remain accessible; Enterprise-gated capabilities simply pause until a renewed license is provided.

---

No Feature Paywalls Inside Enterprise

Every Enterprise license unlocks 100% of Enterprise capabilities starting from the base tier (up to 10 agents). There are no feature paywalls, add-on modules, or tiered restrictions between Enterprise plans — the tiers differ solely by licensed agent capacity.

2. Enterprise Pricing & Agent Tiers

Self-hosted Enterprise is priced in predictable annual agent tiers, rather than volatile monthly per-seat micro-billing:

Plan Tier	Agent Capacity	Annual Price	Effective Monthly Cost	Feature Scope
Enterprise 10	Up to 10 agents	$3,000 / year	~$25 / agent / mo	Full Enterprise Suite (100% features unlocked)
Enterprise 25	Up to 25 agents	$6,500 / year	~$21 / agent / mo	Full Enterprise Suite (100% features unlocked)
Enterprise 50	Up to 50 agents	$11,000 / year	~$18 / agent / mo	Full Enterprise Suite (100% features unlocked)
Custom / Unlimited	50+ to Unlimited	Custom Quote	Tailored volume	Full Enterprise Suite (Custom capacity / No cap)

Predictable Band Pricing

Agent tiers eliminate administrative overhead: you can add, remove, or rotate staff members within your tier without adjusting contracts or receiving unexpected mid-month invoices.

---

3. What Enterprise Unlocks (All Tiers)

Every Enterprise tier includes the complete suite of advanced capabilities with zero exceptions:

Identity & Access Control

• Single Sign-On (SSO): SAML 2.0 and OIDC support for staff agents via Okta, Azure AD / Microsoft Entra ID, Google Workspace, and Keycloak.
• Customer Organization SSO: Allow enterprise B2B customers to authenticate into their customer portal using their own corporate identity provider.
• Granular Custom Roles: Define custom staff permission profiles with per-resource read/write/delete scopes beyond the default Admin/Agent roles.
• Scoped API Keys: Issue programmatic API tokens with strict resource scopes, expiration dates, and per-token rate limits.

Turnkey Integrations

• E-Commerce Context: Live, on-demand order lookups, tracking info, and refund processing for Shopify and WooCommerce right in the ticket view.
• Issue Trackers & CRM: Pre-built connectors for Jira, GitHub Issues, Linear, HubSpot, Redmine, and Zabbix monitoring.
• Direct Storage Requests: Send tokenized links allowing customers to upload large files directly into your private Amazon S3, Google Drive, Dropbox, Box, or SFTP storage.
• Calendar & Meetings: Book customer calls directly from the ticket timeline with Outlook and Google Calendar synchronization and automated Zoom, Meet, or Teams video links.
• ChatOps Mirroring: Two-way ticket mirroring into Slack, Microsoft Teams, Zulip, Mattermost, and Discord.

Multi-Instance Fleet Deployments

• Shared Seat Pooling: A single Enterprise license can pool its agent seat capacity across multiple physically isolated helpdesk installations.
• Multi-Brand & Multi-Client: Deploy separate instances per subsidiary, client organization, or geographic region with independent databases while maintaining a single commercial agreement.

---

4. How the Seat Cap is Enforced

The maximum agent count is embedded directly in the signed license file and enforced locally by your self-hosted instance:

Active Staff Agents: 18 / 25 [Capacity Available]
License Status: Valid · Offline Verification Active

• When you add a new staff member, Salamandr checks the active agent count against the licensed limit in your local PostgreSQL database.
• Deactivating an inactive agent immediately frees up their seat for a new team member.

---

5. Ordering & License Provisioning

1. Reach out to request a quote or order your required agent tier.
2. You will receive a cryptographically signed license file (salamandr.lic).
3. In your Salamandr Admin Panel, navigate to Settings → License and upload the file.
4. All Enterprise features activate instantly without restarting containers.