Government & Public Sector

True Data Sovereignty for Public Administrations

Government bodies and municipal agencies operate under strict legal mandates regarding data residency, citizen confidentiality, and digital sovereignty. Cloud-only proprietary helpdesks introduce legal vulnerabilities and long-term vendor lock-in that make procurement difficult or impossible.

Salamandr is built from the ground up to guarantee sovereign data custody on municipal servers, national datacenter facilities, or sovereign cloud instances (such as European sovereign clouds).

Inter-Departmental Ticketing and Multi-Agency Fleets

Public sector organizations frequently require strict separation between different ministries, departments, or municipal entities:

• Multi-Instance Fleet Deployments: Under a single Enterprise fleet license, public IT departments can deploy independent, single-tenant instances for each agency (e.g., Housing, Transport, Social Services, Taxation).
• Physical Database Isolation: Each department maintains its own independent PostgreSQL database and asset storage, preventing accidental cross-department data exposure.
• Unified Seat Pool: License capacity is shared across the entire agency fleet without needing individual contract procurement for each office.

Connecting Citizen Records via Context Extensions

When a citizen inquires about a building permit, social benefit claim, or municipal tax filing:

• Live Case Status: Salamandr’s WebAssembly context extensions connect directly to internal municipal registries, displaying case progress, submission dates, and responsible officer tags directly in the ticket’s sidebar.
• Consent Tracking & Data Erasure: Full GDPR and public compliance controls allow agencies to track explicit communication consent and purge citizen contact data on request.